Session replay
Session Replay is a feature in your proposal statistics that plays back the client's entire visit to your proposal.
What is Session Replay?
Session Replay (you could call it a recording of the client's visit to the proposal) is a step-by-step playback of how the client browsed your proposal: the order in which they opened pages, where they scrolled quickly, and where they slowed down. Importantly, you also see how the client moves their mouse across the proposal and exactly what they clicked — for example, whether they used a link to your pricing or your website.
How the recording works?
The recipient's cursor is marked with a blue dot, so you can see exactly where the client directed their attention.
When the client pauses in one spot for longer, the cursor fades. That's a clear signal that something at that point held their attention.
What it shows (and why it's valuable)?
Session Replay shows the dynamics and the sequence, and that often reveals more than the end result alone. You can see, for example, that the client first jumped to the pricing, then went back to the beginning, and finally spent more time on the terms of cooperation. A pattern like that tells you a great deal about what matters most to them and lets you steer the sales conversation more accurately.
Where to find Session Replay?
1. Go to the statistics of the selected, opened proposal.
2. Under the detailed statistics, next to the heatmap, start the recording in the "Session replay" section.
Frequently asked questions
1. How is Session Replay different from the Heatmap?
The Heatmap is a summary: a single image showing where attention was focused overall on a given page. Session Replay is a step-by-step playback of how the client moved through the proposal: how they guided the mouse and what they clicked. The Heatmap tells you where, and Session Replay tells you how.
2. Does Session Replay work on older proposals?
The feature collects data from the moment it was introduced: it won't replay visits from before it was launched. But the proposal can be older: it's enough for the client to open it now (even if it was sent earlier), and the recording will be ready to play.
3. Why does the time in Session Replay differ from the time in the statistics?
The statistics show the active time the client actually devoted to the proposal — when they step away from the computer or switch tabs, the counter stops.
Session Replay, on the other hand, plays back the entire visit, breaks included, so it can be longer. Additionally, if the client sees several pages on screen at once (e.g. on a large monitor), the time in the statistics is distributed among those pages according to how much of each is visible — regardless of where they happen to be holding the cursor. So the recording shows where they moved the mouse, while the statistics show how their attention was spread across the pages.