You can edit any message template at any time. To do this:
Go to the Automation tab and stay in the Templates section.
Click the gray pencil icon in the Actions column next to the template you want to edit.
You will be taken to the template editor. Once you finish, save the changes – and you’re done; you can use the template in its new form. Note that the changes will not be reflected in messages sent previously.
For more information, please contact us via chat, email: [email protected], or the form.