By default, every user has access to the follow-up module. If you can't see it or can't use it, your team administrator has disabled your permissions for this module.
To regain access, ask your team administrator to enable the ability to create and send follow-ups. The administrator can do this in the "Organization" panel by editing your account and going to the "Permissions" tab.
For more information, please contact us via chat, email: [email protected], or the form.